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Emergency Repairs

GUIDE FOR AN EMERGENCY REPAIR

If you have been affected by any of the following, it is an Emergency Repair:

  • a burst water service or a serious water service leak
  • a blocked or broken toilet
  • a serious roof leak
  • a gas leak
  • a dangerous electrical fault
  • flooding or serious flood damage
  • serious storm, fire or impact damage
  • a failure or breakdown of the gas, electricity or water supply
  • a failure or breakdown of an essential service or appliance on the property for hot water, cooking or heating
  • a fault or damage that makes the property unsafe or insecure
  • a fault or damage likely to injure a person, damage property or unduly inconvenience a tenant
  • a serious fault in a staircase, lift or other common area of the property that unduly inconveniences a tenant in gaining access to, or using, the property.

Source: https://www.rta.qld.gov.au/during-a-tenancy/maintenance-and-repairs/emergency-repairs

NOTICE: If you or anyone are in danger, then dial 000 (Or dial 112 from some mobile phones) immediately.

WARNING: If you are experiencing an issue that is not in the emergency repair list about and you call a tradesperson, then you may be liable for any costs associated with the tradesperson coming to the property after-hours. If you are experiencing an issue that is not listed above, please contact your property manager via email and they will attend to it and respond on the next business day.

What to do next if you have an Emergency Repair to report:

Step 1: If you or anyone else's life is in danger, please call 000 (112 from a Mobile Phone) immediately. If not, then;
Step 2: Call our Head of Property Management on 0413 204 798. If you do not get a response within 30 minutes, then;
Step 3: Call one of the nominated repairs on your General Tenancy Agreement or one of the authorised repairs below:


If you have a plumbing issue...

RTL Trades: 1300 000 785
Errol's Plumbing: 0411 181 173
John Cuk Plumbing: 0419 700 178


If you have a electrical issue...

RTL Trades:1300 000 785
Optus Electrical: 0411 181 173
Village Electrical: 0400 787 193


If you are locked out...


Apartment buildings with registered key systems
Access Hardware (Siena, Lucca and Vivid Only): (07) 3304 7400
All other buildings: (Look for a sign near the front door of your apartment complex or call the caretaker/body corporate manager)

All other dwellings
BLA Locksmiths: 07 3073 5150
HA Reed Locksmiths: 1300 427 333


Other Important Services...

QLD Land Weather & Flood Warnings: 1300 659 219
QLD Disaster Management Services: 1300 369 003
State Emergency Service: 13 QGOV (13 74 68)
QLD Dept of Community Safety: 13 QGOV (13 74 68)
Energex: Report Downed power lines: 13 19 62
Origin Energy: 132 461
Brisbane City Council: 07 3403 8888
NBN Co: 1800 687 626
Telstra: 132 203
Optus: 1300 131 242

For anything else, please email your property manager.