Sep 28, 2023
In the world of customer service, the real estate industry stands out as a unique and challenging arena – it has one of the highest turnovers of any industry in Australia. It's a field where emotions often run high, expectations are diverse, and transactions involve significant life decisions. To excel in this industry, professionals must recognise that the key to success lies in the people they interact with, whether it's clients, colleagues, or even the occasional difficult customer. One crucial lesson I've learned is that in real estate, as in life, you should surround yourself with good people. If someone treats you with respect and collaboration, you bend over backwards for them and ensure they are a client for life. On the flip side, if someone approaches interactions with hostility or negativity, let them be someone else’s problem – chances are they’ll end up with the real estate agent they deserve anyway… if you know what I mean .. haha! Building strong relationships in the real estate industry is invaluable. Connecting with great people, both clients and colleagues, can make all the difference in your career. When faced with a challenging customer who demands to be taken off your list or refuses further communication, just do it – and don’t look back. Focus on investing your time in the people who want and appreciate your help. There is an old saying, “Leopards don’t change their spots” and trust me, someone who is not nice to you (or anyone for that matter) is not worth your time (unless it’s to help a client) and won’t change unless they want something from you, and then they’ll go back to treating you the same way they did before. In essence, success in the real estate customer service industry is a reflection of the quality of relationships you build. The best professionals understand that by fostering positive connections and treating others with professionalism and empathy, they create a ripple effect of goodwill that can transform even the toughest of customer interactions into valuable learning experiences. So, remember, in real estate, it's all about the people – the clients you serve and the colleagues you collaborate with – and the effort you invest in these relationships can make your journey in the industry truly remarkable. If you’re a real estate professional who is sick of negative interactions, seeks more positive relationships and believes the industry can be better, then give me a call, I’d love to talk about what that journey looks like for you. Cheers, Henry...
Aug 31, 2023
Brisbane, the vibrant capital of Queensland, is truly coming into its own. With a burgeoning culinary scene, a quietly thriving tech industry, and its upcoming role as the host of the Brisbane Olympic Games, the city's evolution is undeniable. One event that perfectly encapsulates this growth is the iconic Brisbane River Fire Festival, a celebration that not only lights up the night sky but also enhances the very fabric of the city's lifestyle. The Brisbane River Fire Festival, an annual fireworks extravaganza, has become a signature event that draws locals and tourists alike. Its dazzling display of pyrotechnics set against the backdrop of the Brisbane River highlights the city's natural beauty and landmarks. Beyond its visual splendour, the festival fosters a sense of community, reinforcing the social fabric of the city and encouraging connections among residents. This cultural growth is closely intertwined with the city's development across various sectors. The emergence of diverse dining options, the rise of the tech industry, and the anticipation of the Brisbane Olympic Games are transforming Brisbane into a dynamic metropolis. As the city garners more attention and opportunities, these elements collectively contribute to an enriched lifestyle for its residents. I was fortunate enough to be part of the Queensland Technology and Innovation festival this week and share a panel with some interesting industry figures. The content from the speakers and seeing what is being developed was exciting to see. I remember years ago feeling very alone when it came to meeting tech-heads. However, we’ve recently sold 3 properties to people that work in industry ranging from $300,000 to multi-million-dollar homes. I always enjoy talking to them about their work and chatting with them about our technical aspirations for real estate, and it’s no surprise they all tell me the industry needs the shakeup. Anyway, this exciting transformative phase is set to influence the local property market. The influx of new industries, increased cultural appeal, and global events like the Olympics can drive demand for housing. As Brisbane gains recognition on the international stage, the property market might experience heightened interest from both domestic and international investors. However, careful consideration must be given to maintaining housing affordability and preserving the city's unique character as development progresses. In conclusion, the Brisbane River Fire Festival stands as a radiant symbol of the city's growth. Its celebration of community, coupled with the rapid development in various sectors and the upcoming Olympic Games, augurs well for Brisbane's future. While the property market could see positive impacts, it's crucial to strike a balance between progress and preservation to ensure that the essence of Brisbane's charm remains intact. If you’re buying, renting, selling or need a new property manager get in touch with our team. Otherwise, have a great River Fire weekend! Thanks again for reading. Cheers, Henry...
Aug 25, 2023
It’s Spring Selling Season once again, but this time around we’re likely to see a boost to listing numbers will provide good news for buyers in what remains a competitive market. A low supply of homes for sale across the inner-city of Brisbane is the key reason why property values continue to remain resilient despite the monthly doomsday predictions. Rising rates typically subdue the market but demand has been outweighing supply, which continues to surprise even the wisest of pundits. Demand is strong still strong for three key reasons: • Low unemployment, and a large cohort of cash buyers unaffected by interest rate rises. • Surging migration with 715,000 (net) new migrants expected to arrive in Australia over the next two years (most will settle in Sydney and Melbourne). • The return of foreign investors, including parents buying homes for their children who are coming back to Australia to recommence in-class university studies. The number of homes for sale in Brisbane has been low for a while due to the market correction late last year and earlier this year, and in addition to that, continuing rate rises. CoreLogic data shows listing numbers began increasing during the Winter season, which is a bit unusual for Brisbane – we’ve very much a start of the year or end of the year selling city. Seller confidence should return given the prospect of improving prices and the likelihood that rates will stop rising soon (or hopefully come down), and looking ahead to Spring, increased stock will rebalance supply and demand. The pace of home value increases has moderated in Brisbane recently, with prices up ever so slightly month-on-month, up 1.4% in July and 1.3% in June. The rental market remains strong in Brisbane with most of our assets under management renting off-market or being under application within 7-14 days. If you’re considering buying, renting, selling or looking for a new property manager this Spring please reach out to us we would love to be of assistance. As we welcome back the warmer months, I look forward to seeing you out and about in our amazing community. Thanks, Henry...
